IOA for Life allows access to fast, easy, and accurate repair information for every piece IOA makes, for life.
We’ve all seen it countless times in countless hospitals. The dusty basement. The overstuffed storage area. The long-forgotten furniture dungeon where years’ worth of broken pieces all sits waiting, seemingly worthless, until the day they’re auctioned off for next to nothing or scrapped.
The real tragedy of this too-often-told tale is that these once-valuable investments have been taken out of service, not by some great catastrophe, or because their technology has become obsolete. Not even because they weren’t designed and built to last in the first place, but because these chairs, tables, beds, and other pieces have lived the everyday wear-and-tear of hospital furniture. Now they need a little help getting back in proper shape, so they can continue to serve their valuable purposes for years to come.
So, what’s the problem? Doesn’t every healthcare facility have at least one facilities manager or repair engineer responsible for bringing these pieces back into service? Of course, they do. But having the right person on staff or on-call, even with the right skills to make professional-level repairs, is only half the solution. Too often, the person in charge of repairing lacks knowledge of how to begin the repair. They need to know how long the damaged piece has been out of service and the date of purchase. Along with which company manufactured it, when manufacturing was, or where to order correct replacement parts- let alone where to find accurate repair instructions. That’s why it’s not uncommon for amore complex piece like an expensive recliner to become mothballed for months, years, or, unfortunately, even forever, when all it needs is something simple, like a new arm cap.
But that's all in the past. And this is the future.
IOA wants to change everything about how you manage the repair and maintenance of your valuable IOA pieces. That’s why IOA has developed a revolutionary new program to extend the service life of your high-value investments.
Introducing; IOA for Life. All IOA Recliners, Gliders, and Sleepers ordered will feature this technology starting November 1st, 2022. IOA for Life sets a new standard for industry sustainability and customer satisfaction by closing the gap between needed repairs and often-missing product information. The new program is a resource-rich capability that setsIOA apart from competitors, with simple functionality for the end-user. Find everything you need at the touch of a button: the information, parts, instructions, and assistance to repair our products. It collects everything into a single, handy, hand-held experience, right at the repair person’s fingertips. By making repairs simpler, faster, and more efficient, IOA products provide a higher long-term value over the competition. Helping customers stay in compliance, increase sustainability, and save money over the lifetime of our products. That’s why we call it “IOA forLife.”
Leveraging new technology and data science, the IOA for Life program features a unique QR code on every product manufactured. Easily accessible through any smartphone or tablet, this QR code can be scanned in an instant by the repair person on-site.The repair person will then have access by scanning the QR code to a library of relevant product information, including date of manufacture, entire parts lists, detailed parts diagrams, and even instructional repair videos.
But that’s not all. IOA for Life gives you the ability to schedule a phone call with anIOA team member to order replacement parts right then and there. Just scan theIOA for Life QR code, identify each part you need, schedule a call, receive the ordered parts, and finally begin to make your repair. Have a question, comment, concern, or need to talk through a repair? IOA for Life gives you the information and instructions to perform any in-house repair or can even put you in contact with the appropriate customer service representative to schedule a repair. Whether it’s a quick fix or a major overhaul, no matter the size of the job, you can handle it with help from IOA for Life.
Valuable medical furniture need not go unused, wasting away while it waits for repair.Our system makes it easy to get answers and will extend the life of your valuable assets while increasing sustainability. The IOA for Life program offers fast troubleshooting, fast ID of parts, fast ordering, and fast shipping, meaning your IOA products are back on the job… fast. Stay in compliance, increase sustainability, and save money — for life, with IOA forLife.